Clinic Policies

We look forward to seeing you at SkinMedix. For the optimum treatment please observe our clinic policies designed to ensure every client enjoys their time with us.



We prefer bookings made in advance to best prepare for your treatment. Walk-ins are most welcome but subject to availability.


Please be punctual. If you have a longer appointment arriving 5-10 minutes before your appointment time allows for a stress-free check-in. If you are running late we will do all we can to accommodate you, however, in consideration of the next client, treatments must be completed at the scheduled time.

Appointment and Booking Policy

Sometimes a change in plans is unavoidable. Where possible 24 hours’ notice of cancellation is appreciated.
No shows and last minute cancellations enormously disadvantage both our business and other clients as clients on our waiting list miss out on these times that become available due to lack of notice.

Last Minute Cancellations

1st time – OK, so life gets in the way sometimes … we get a flat tyre, miss the train etc. – we understand.
2nd time – We will contact you to let you know that a $30 booking deposit will be required to secure your next booking. No exceptions. 

No Show

Should you fail to notify us that you are not attending your scheduled appointment, a $30 deposit will be required for all future appointments, no exceptions.

How the $30 deposit to secure your booking works:

Your deposit will be held over for your next booking or refunded at the time of payment of your treatment.
We understand that sometimes you may need to change your booking – we kindly request 24 hours’ notice so that we can offer that time to another client.
If you cannot provide 24 hours’ notice you may send a friend or family member in your place so as to not forfeit your deposit.
We cannot accept answering machine messages left overnight, on Sunday and Monday when the clinic is closed and public holidays, as this does not give us an opportunity to rebook your time slot.
If you do not wish to pay a $30 deposit to secure a booking you are more than welcome to try your luck on the day with whichever therapist is available, but please know we are unable to allocate a specific therapist or time in advance for you.

Gift Vouchers

We trust you are looking forward to using your gift voucher at our clinic. Please note there are a few conditions attached to your voucher:
You will need to book an appointment to fulfil the voucher.
We require at least 24 hours’ notice to cancel your appointment.
If you fail to show up for your appointment our booking policy will come into affect.
You are welcome to change the treatment within the value of the voucher, use the voucher over several appointments or use the voucher towards a different treatment with a higher price point.
We would love to see you in the clinic within 6 months from voucher issue. Please note vouchers have an expiry date.

Clinic Etiquette

Out of consideration for other clients please ensure mobile phones are switched off or placed on silent mode.
If you need to make or take a call would you kindly step out of the clinic to do so.
Prams and young children are not recommended in the clinic. If you do find a situation where you need to bring them with you on a short appointment would you kindly advise reception at the time of booking to ensure it will not clash with a relaxation treatment in progress. Children will need to stay with you at all times, remain quiet and behave in an orderly fashion, both for their safety and for the comfort and consideration of other clients.
Please note, for safety reasons, children may not enter the Laser treatment room under any circumstances.

Price and Payments

We accept both cash and major credit cards. We also accept American Express. All prices include GST. Prices are subject to change from time to time.

Trading Hours

Monday – CLOSED
Tuesday – 9.00am – 5.00pm
Wednesday – 10.00am – 7.00pm
Thursday – 10.00am – 7.00pm
Friday – 9.00am – 5.00pm
Saturday – 8.00am – 2.00pm

Clinic Atmosphere

We have tried hard to create an atmosphere of relaxation and escape. You are most welcome to arrive a little earlier and enjoy a refreshment. There is always soft music playing and new magazines to browse through … all part of the SkinMedix experience. 


We recommend you make an advanced booking to secure a time that suits you best and that you rebook your next appointment before you leave the clinic as we do book up quickly. Please note, we keep a waiting list, so if you need a last-minute appointment please do not hesitate to call, we will do our very best to accommodate you.